Lapenkov V.Yu.Published in:
Creative Economy
– Volume 12, Number 9 (September 2018)

JEL classification: M30, M31, M39

Keywords: consulting, customer satisfaction, modeling, success factors


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Abstract:

Consulting services have become a part of the daily activities of almost every company of medium and large business. In this article the key factors of success of consulting services are formulated and offered to application. Using the principle of structural equation modeling, it is revealed that six of the seven theoretically derived success factors have a significant positive impact on the success of consulting services. In particular, the expert knowledge of the consultant, the intensity of cooperation and the overall vision of the problem have a significant impact on the effectiveness of consulting services.

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