bgscience@idbg.ru
+7 495 648 62 41 Russia, 127015, Moscow, Novodmitrovskaya st. 5A (b. 7)
Menu
  • BIBLIO-GLOBUS
    • About
  • Journals
    • Russian Journal of Entrepreneurship
    • Creative Economy
    • Scholarly Communication Review
    • Russian Journal of Retail Management
    • Leadership and Management
    • Public-Private Partnership
    • Global Markets and Financial Engineering
    • Russian Journal of Housing Research
    • Food Policy and Security
    • Russian Journal of Labor Economics
    • Russian Journal of Innovation Economics
    • Journal of Economics, Entrepreneurship and Law
    • Russian Journal of Humanistic Psychology
  • BIBLIO-GLOBUS fiction

Switch to Russian:to Russian

Success factors of consulting services


Lapenkov V.Yu.
(about the author)

Lapenkov Vyacheslav Yurevich – (The Financial University under the Government of the Russian Federation)

Published in:
Creative Economy
– Volume 12, Number 9 (September 2018)

JEL classification: M30, M31, M39

Keywords: consulting, customer satisfaction, modeling, success factors


Citation:
Lapenkov V.Yu. (2018). Success factors of consulting services. Creative Economy, 12(9), 1483-1490. doi: 10.18334/ce.12.9.39408


Share:

Abstract:

Consulting services have become a part of the daily activities of almost every company of medium and large business. In this article the key factors of success of consulting services are formulated and offered to application. Using the principle of structural equation modeling, it is revealed that six of the seven theoretically derived success factors have a significant positive impact on the success of consulting services. In particular, the expert knowledge of the consultant, the intensity of cooperation and the overall vision of the problem have a significant impact on the effectiveness of consulting services.








References:
Appelbaum S., Steed A. (2005). The critical success factors in the client-consulting relationship Management Development. (24(1)). 68-93.
Bodet G. (2008). Customer satisfaction and loyalty in service: two concepts, four constructs, several relationships Retail Consumer Service. (15(3)). 156-162.
Crosby L., Evans K., Cowles D. (1990). Relationship quality in services selling: an interpersonal influence perspective Mark. (54(3)). 68-81.
Efremova T. (2012). Sovremennyy tolkovyy slovar russkogo yazyka [Modern explanatory dictionary of the Russian language] Astrel. (in Russian).
Gable G. (1996). A multidimensional model of client success when engaging external consultants Management Science. (42(8)). 1175-1198.
Jang Y., Suh K., Lee J. (1997). Empirical study of management consulting success in Korea Asia Management. (14(2)). 165-183.
McLachlin R. (2000). Service quality in consulting: what is engagement success? Management Service Quality. (10(4)). 239-247.
Patterson P., Johnson L., Spreng R. (1997). Modeling the determinants of customer satisfaction for business-to-business professional services Academy Mark Science. (25(1)). 4-17.
Rynning M. (1992). Successful consulting with small and medium-sized vs large clients: meeting the needs of the client? International small business. (11(1)). 47-60.
Schweizer L., Knyphausen-Aufsess D., Rajes M. (2009). Consulting success and contingent fees as important elements on the way to a theory of management consulting International economic management. (1(4)). 393-413.
Solomonson W. (2012). Trust and the client-consultant relationship Perform improvement quality. (25(3)). 53-80.

Tel : +7 495 649 6241

Fax : +7 800 3331538

E-mail : bgscience@idbg.ru

Address : RUSSIA, 101000, Moscow, Myasnitskaya st. 13-2

BIBLIO-GLOBUS Science

BIBLIO-GLOBUS Science - one of the leading science publishers in Russia.

Read More
Other sites
  • BIBLIO-GLOBUS fiction
  • BIBLIO-GLOBUS bookstore
  • National Science Publishing Association (NATSPA)
© 2016 BIBLIO-GLOBUS Science (BIBLIO-GLOBUS Publishing House). All Rights Reserved