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Client service management system as competitive advantage


Denis Vladislavlev, Yuriy Efimychev, Andrey Efimychev, Aleksandr Shipilov
(about the authors)

Vladislavlev Denis Nikolaevich – Cand. of Econ. Sci., Director, RUMB-GS Ltd.

Efimychev Yuriy Ivanovich – Dr. of Econ. Sci., Professor, Lobachevsky State University of Nizhniy Novgorod

Efimychev Andrey Yuryevich – Cand. of Econ. Sci., Associate Professor, Lobachevsky State University of Nizhniy Novgorod

Shipilov Aleksandr Gennadyevich – Postgraduate Student, Lobachevsky State University of Nizhniy Novgorod

Published in:
Creative Economy
– № 11 / November, 2011



Keywords: bank management, client service, monopolization, motivation, personnel, reporting, service


Citation:
Denis Vladislavlev, Yuriy Efimychev, Andrey Efimychev, Aleksandr Shipilov (2011). Client service management system as competitive advantage. Creative Economy, 5(11), 124-130. — url: http://bgscience.ru/com/lib/751


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Abstract:

Article projects the content of client service management system, including selection system, motivation system and employee reporting system and automated control system of customer relationship. Potential assessment of client service is given for formation of competitive advantages of small organizations under conditions of service market monopolization.







References:
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2. Smirnov M. Banki platyat svoim sotrudnikam vse bolshe [Elektronnyy resurs] // http://www.rbcdaily.ru/2004/03/29/market/52943.
3. Defitsit kapitalov ili skolko bankov ostanetsya na rossiyskom rynke [Elektronnyy resurs] // http://bank.ru/publication/show/id/12003.