Ernest Sadovnikov, Sergey ShevchenkoPublished in:
Leadership and Management
– Volume 2, Number 2 (April-June, 2015)

JEL classification: D74, H12, M12

Keywords: compromise, conflict, conflict management function, management sphere, negotiations, typology


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Abstract:

The article considers the effect of management quality that nowadays becomes the driver of the effectiveness of social and socioeconomic systems that may not only decrease the system effectiveness, but lead to its complete destruction. It is suggested to analyze the typology of conflicts in the sphere of management from the viewpoint of observation of different management functions that are present in any type of companies.It is shown that the multi-level nature and complexity of possible changes in companies during the crisis period compel to detect most effective ways for resolving of conflicts in the sphere of management. At this, the true resolution of a conflict is provided only by the usage of the collaborative approach by all of the parties. However, even the compromise doesn't completely resolve the conflict as it is based on the opponents’ wish to end the conflict by partial concessions. It is shown that conflicts in the sphere of management have the significant feature. The subject has certain rights and options to influence on management objects that are also subjects in the company system, and their effects are limited by the established rules and regulations. Such forceful administrative resolution of the conflict may be considered as the individual case of the competitive strategy. So, under conditions of the economic crisis, consultative mediation is the most effective way for resolution of conflicts that arise in the management sphere.

Highlights:

► all possible conflicts invariable arise and escalate after changes in companies aimed for reparation of crisis effects
► the true resolution of the conflict is provided only if all parties of the conflict use the collaborative approach
► conflicts in the sphere of management have the significant specific feature determined by the presence of the management subject, «boss»
► if the employer has superficially agreed with the accepted new regulations, the internal acceptance is also necessary for his/her effective work
► during the management of the conflict in the corporate sphere, its resolution happens on the business or administrative basis
► the final resolution of the conflict will be release of the emotional stress felt by its parties, i.e. removal of interpersonal conflicts
► the informational function of negotiations is receipt of the information about interests, positions, approaches to resolution of the issue by negotiating parties
► complete resolution of the conflict is possible only during negotiations that take into account mutual interests. It allows to pass to the partnering type of behavior and the collaborative approach
► the situation by no means always develops in such way that parties remain able to lead direct constructive negotiations
► main tasks of mediation during negotiations is assistance to the beginning, the process and the constructive conclusion of negotiations between parties of the conflict
► success of the mediator's attempts is not always obvious, his/her activity not always provides for resolution of the conflict by itself

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