bgscience@idbg.ru
+7 495 648 62 41 Russia, 127015, Moscow, Novodmitrovskaya st. 5A (b. 7)
Menu
  • BIBLIO-GLOBUS
    • About
  • Journals
    • Russian Journal of Entrepreneurship
    • Creative Economy
    • Scholarly Communication Review
    • Russian Journal of Retail Management
    • Leadership and Management
    • Public-Private Partnership
    • Global Markets and Financial Engineering
    • Russian Journal of Housing Research
    • Food Policy and Security
    • Russian Journal of Labor Economics
    • Russian Journal of Innovation Economics
    • Journal of Economics, Entrepreneurship and Law
    • Russian Journal of Humanistic Psychology
  • BIBLIO-GLOBUS fiction

Switch to Russian:to Russian

Necessary conditions for creation of a client-oriented car service


Dzhamilya Shakirova
(about the author)

Shakirova Dzhamilya Yunusovna – trainee, Russian Presidential Academy of National Economy and Public Administration, Executive Director, Tax Administration and Financial Management of RPANEPA, Moscow

Published in:
Russian Journal of Entrepreneurship
– № 20 / October, 2013



Keywords: communications, competitiveness, consumer demand, corporate service, dealer service network, efficiency of a dealer service network, marketing, proposal


Citation:
Dzhamilya Shakirova (2013). Necessary conditions for creation of a client-oriented car service. Russian Journal of Entrepreneurship, 14(20), 152-159. — url: http://bgscience.ru/com/lib/4428


Share:

Abstract:

The author justifies the necessity of basing provision of car services on the clientoriented approach and considers the basic principles for creation of an effective service system.








References:
1. Avtoservis. Infrastruktura avtomobilnogo transporta [Elektronnyy resurs] // http://ecouniver.com/3619-avtoservis-infrastrukturaavtomobilnogo-transporta.html.
2. Barlou Dzh., Meller Kl. Zhaloba kak podarok. Obratnaya svyazy s klientom – instrument marketingovoy strategii. A Complaint is a Gift: Using Customer Feedback As a Strategic Tool. – M.: Olimp-Biznes, 2010.
3. Barlou Dzh., Nado vypolnyaty obeschaniya [Elektronnyy resurs] // http://www.brandedservice.ru/smi.htm.
4. Barlou Dzh., Styuart P. Servis, orientirovannyy na brend. Novoe konkurentnoe preimuschestvo. Branded Customer Service: The New Competitive Edge. – M.: Olimp-Biznes, 2007.
5. Goldrat E.M., Koks Dzh. Tsel: protsess nepreryvnogo sovershenstvovaniya. – Minsk: 000 «Popurri», 2004.
6. Deming E. Novaya ekonomika / Per. s angl. T. Guresh. – M.: Eksmo, 2006.
7. Deming Ed. Vyhod iz krizisa: novaya paradigma upravleniya lyudymi, sistemami i protsessami. Per. s angl. – M.: Alpina Biznes Buks, 2007.
8. Efimov V.V. Metody Taguti: praktika primeneniya // Metody menedzhmenta kachestva, 2005, № 6.
9. Kotler F. Marketing ot A do Ya. 80 kontseptsiy, kotorye dolzhen znaty kazhdyy menedzher. Marketing Insights from A to Z: 80 Concepts Every Manager Needs to Know. – M.: Alpina Pablisher, 2011.
10. Kotler F., Trias de Bes F. Lateralnyy marketing. Tekhnologiya poiska revolyutsionnyh idey. – M.: Alpina Pablisher, 2010.
11. Mirotin L.B. Logistika: obsluzhivanie potrebiteley / L.B. Mirotin, Y.E. Tashbaev. – M.: INFRA-M, 2002.
12. Ono T. Proizvodstvennaya sistema «Toyoty». Ukhodya ot massovogo proizvodstva / Per. s angl. – M.: Institut kompleksnyh strategicheskikh issledovaniy, 2005.
13. Osnovnye polozheniya strategii razvitiya avtomobilnoy promyshlennosti RF do 2020 g. Ministerstvo promyshlennosti i torgovli RF. [Elektronnyy resurs] // http://www.minprom.gov.ru/press/release/showNewsIssueurl=activity/auto/news/189.
14. Pimenov R. Iskusstvo servisa: opyt krupnyh kompaniy. «Danfoss» [Elektronnyy resurs] // http://truck.edma.com.ua/kbase/c22/id1276.
15. Servis, orientirovannyy na brend. [Elektronnyy resurs] // http://truck.edma.com.ua/kbase/c22/id1277.
16. Sistemy, a ne ulybki. [Elektronnyy resurs] // http://truck.edma.com.ua/kbase/c22/id1274.
17. Upravlenie kachestvom. Robastnoe proektirovanie. Metod Taguti / Leon R., Shumeyker A., Kakar R., Kats L., Fadke M., Taguti G., Spini D., Griko M., Lin K., Nazaret U., Klinger U., Neyr V., Dekhnad K., Pregibon D. – Seyfi, 2002.
18. Khabibullin R.G. Klientoorientirovannyy avtoservis kak odno iz usloviy uspeshnosti biznesa / R.G. Khabibullin, I.V. Makarova, K.I. Polyakov, D.Yu. Shakirova // Ekonomika i upravlenie: teoreticheskie i prakticheskie aspekty: materialy mezhdunarodnoy zaochnoy nauchno-prakticheskoy konferentsii. – Novosibirsk: Apriori», 2011.

Tel : +7 495 649 6241

Fax : +7 800 3331538

E-mail : bgscience@idbg.ru

Address : RUSSIA, 101000, Moscow, Myasnitskaya st. 13-2

BIBLIO-GLOBUS Science

BIBLIO-GLOBUS Science - one of the leading science publishers in Russia.

Read More
Other sites
  • BIBLIO-GLOBUS fiction
  • BIBLIO-GLOBUS bookstore
  • National Science Publishing Association (NATSPA)
© 2016 BIBLIO-GLOBUS Science (BIBLIO-GLOBUS Publishing House). All Rights Reserved