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On Developing Measures for Improving the Quality of Service at Catering Enterprises


Alena Yushkova, Mikhail Layko
(about the authors)

Yushkova Alena Igorevna – Postgraduate Student, Department of Hotel Business and Tourism

Layko Mikhail Yuryevich – Dr. of Econ. Sci., Professor, Plekhanov Russian University of Economics

Published in:
Russian Journal of Entrepreneurship
– № 11-1 / November, 2011



Keywords: personnel, service, service quality, standards


Citation:
Alena Yushkova, Mikhail Layko (2011). On Developing Measures for Improving the Quality of Service at Catering Enterprises. Russian Journal of Entrepreneurship, 12(11), 141-146. — url: http://bgscience.ru/com/lib/3255


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Abstract:

The article is devoted to the importance of permanent improvement of service quality and control at catering enterprises in order to foster their success on the present day market. There is a set of measures to be taken for the better service quality management.







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