Saginova Olyga Vitalyevna – Doctor of Science, Economics, Professor of the Chair of Comparative Economics and Entrepreneurship, Plekhanov Russian University of economics
Zavyyalova Nadezhda Borisovna – Candidate of Sciences, Technical, Professor of the Chair of Comparative Economics and Entrepreneurship, Plekhanov Russian University of economics
Afanasiadi Kozmas Georgievich – Postgraduate, Teaching Assistance of the Chair of Comparative Economics and Entrepreneurship, Plekhanov Russian University of economics
The results of customer satisfaction of educational services using methods of netnografic research are considered. The estimation procedures of customer satisfaction services comparative analysis are provided, as well as monitoring algorithm of satisfaction associated with the subjects of the educational institution is provided.
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