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Personnel motivation at info-communicational companies on the basis of KPI with use of the extended schemes of eTOM business processes


Viktoria Yatsenko, Maria Sidorova
(about the authors)

Yatsenko Viktoria V. – Candidate of Science, Economics, Associate Professor of the Chair of Management (Bauman Moscow State Technical University)

Sidorova Maria V. – 4th year student of the Chair of Management (Bauman Moscow State Technical University)

Published in:
Creative Economy
– Volume 10, Number 2 (2016)



Keywords: business processes, info-communicational company, key performance indices, motivation, карта eTOM


Citation:
Viktoria Yatsenko, Maria Sidorova (2016). Personnel motivation at info-communicational companies on the basis of KPI with use of the extended schemes of eTOM business processes. Creative Economy, 10(2), 211-226. doi: 10.18334/ce.10.2.35002


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Abstract:

The proposed article is the author’s view on personnel motivation at info-communicational companies. The author substantiates the expediency of using key indices of KPI efficiency to build a motivation system. The approach to KPI determination has been developed based on the prioritized business processes in accordance with the extended scheme of activities of communication provider eTOM. The research results may be used by the professionals in the process of personnel management in the sphere of info-communications.







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