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Appraisal of a health care organization’s performance by analyzing financial indicators and the success of customer management


Ekaterina Evdokimova, Svetlana Ermakova, Inna Kiseleva
(about the authors)

Evdokimova Ekaterina G. – Teaching Assistant of the Chair of Management (International Market Institute, Samara)

Ermakova Svetlana E. – Doctor of Science, Economics, Professor of the Chair of Economic theory and Politics (Russian Presidential Academy of National Economy and Public Administration)

Kiseleva Inna V. – Candidate of Science, Medicine, Teaching Assistant of the Chair of Public health and Health care service (Samara State Medical University)

Published in:
Russian Journal of Entrepreneurship
– Volume 16, Number 10 (May, 2015)



Keywords: activity-based management, automated information system, balanced scorecard, health care organization, health care service, medical services


Citation:
Ekaterina Evdokimova, Svetlana Ermakova, Inna Kiseleva (2015). Appraisal of a health care organization’s performance by analyzing financial indicators and the success of customer management. Russian Journal of Entrepreneurship, 16(10), 1517-1524. doi: 10.18334/rp.16.10.259


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Abstract:

The article dwells on the problems related to appraising the management of health care organizations. The authors recommend to conduct such appraisal by using complex analysis of the organization’s activities. The approach is based on the Balanced Scorecard system in which the considered indicators are grouped by 4 aspects. The authors note a special role of automated information systems simplifying the collection of data in dynamics. Besides the article includes an analysis of a set of selected indicators characterizing the health care organization’s performance and the quality of the rendered services.







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