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Assessment of the influence of the cultural and art establishments’ service quality on the development of the human capital of the region


Yuliya Stetsenko, Azat Sadriev, Sergey Nikolaev, Aleksandr Muradov
(about the authors)

Stetsenko Yuliya Sergeevna –

Sadriev Azat Rafailovich –

Nikolaev Sergey Dmitrievich –

Muradov Aleksandr Vladimirovich –

Published in:
Creative Economy
– № 12 / December, 2010



Keywords: methods of calculation of consumers satisfaction, methodsservqual, monitoring of the cultural needs


Citation:
Yuliya Stetsenko, Azat Sadriev, Sergey Nikolaev, Aleksandr Muradov (2010). Assessment of the influence of the cultural and art establishments’ service quality on the development of the human capital of the region. Creative Economy, 4(12), 115-122. — url: http://bgscience.ru/com/lib/493


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Abstract:

The article is devoted to the brief review of service’s quality assessment methods. The author offers methods that let to assess influence of the cultural and art establishments’ service quality on the development of the human capital of the region.







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