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Emotional stability of personnel as a factor in improving the quality of labor at a service sector organization


Margarita Mironova, Danil Egorov
(about the authors)

Mironova Margarita Davydovna – Doctor of Science, Economics, Associate professor at the Chair of Municipal Management, Kazan State University of Architecture and Engineering

Egorov Danil Anatolyevich – Senior lecturer at the Chair of Computer Aided Engineering Systems, Kazan State University of Architecture and Engineering

Published in:
Russian Journal of Entrepreneurship
– № 21 / November, 2014



Keywords: emotional stability, quality of work, service sector


Citation:
Margarita Mironova, Danil Egorov (2014). Emotional stability of personnel as a factor in improving the quality of labor at a service sector organization. Russian Journal of Entrepreneurship, 15(21), 189-194. — url: http://bgscience.ru/com/lib/4832


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Abstract:

The article provides an analysis of the criteria of the labor forces of a service sector organization, which consist of experience, knowledge, qualifications of personnel, the ability to produce judgments, skills of conflict management and decision making. Responsible behavior of the personnel of a service sector organization depends on their skill level and intelligence, emotional maturity and mental state. Based on these provisions, the authors highlight the main sources of stress within the organization of housing and utility services and determine the directions to overcome them.







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