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Criteria for accessing the quality of services in a service organization


Tatyyana Filatova
(about the author)

Filatova Tatyyana Aleksandrovna – Doctoral Applicant of the Academic Department of Economics and Quality Management, Saint Petersburg State Economic University Associate Professor of the Academic Department of Logistics and Quality Management, Saint Petersburg State University of Service and Economics

Published in:
Russian Journal of Entrepreneurship
– № 6 / March, 2013



Keywords: quality assessment, quality criteria, quality management, quality of services


Citation:
Tatyyana Filatova (2013). Criteria for accessing the quality of services in a service organization. Russian Journal of Entrepreneurship, 14(6), 82-87. — url: http://bgscience.ru/com/lib/4193


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Abstract:

The article deals with the issues of providing quality services to the population. The author offers possible solutions for providing the criteria for quality assessment of services basing on the qualimetric methods.







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