Shevchenko Ekaterina Andreevna – Postgraduate Student, Department of Management, Novosibirsk State University of Economics and Management
The paper presents an approach to forming a chain to create consumer value of an industrial firm. The given approach is based on the priority of consumer requirements and defines the key elements of the structure. By the example of the instrument market, the author studies the influence of value preferences of target segments on the business processes of the company.
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