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External evaluation of quality of educational services of higher education institutions as a basis for an integrated all-Russian system of education quality evaluation


Ilymira Tovysheva, Aleksandr Korshenko, Petr Kuznetsov, Pavel Kuznetsov
(about the authors)

Tovysheva Ilymira Zakhitovna –

Korshenko Aleksandr Igorevich –

Kuznetsov Petr Anatolyevich –

Kuznetsov Pavel Anatolyevich –

Published in:
Creative Economy
– № 5 / May, 2010



Keywords: external quality assessment of high school, quality of educational services, users of educational services


Citation:
Ilymira Tovysheva, Aleksandr Korshenko, Petr Kuznetsov, Pavel Kuznetsov (2010). External evaluation of quality of educational services of higher education institutions as a basis for an integrated all-Russian system of education quality evaluation. Creative Economy, 4(5), 87-90. — url: http://bgscience.ru/com/lib/345


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Abstract:

The conducted monitoring of customer satisfaction showed that improving the quality of educational services institutions of higher education contributes to external evaluation of the quality of educational services.








References:
1. Vseobschee upravlenie na osnove kachestva / Yu.S. Karabasov, A.I. Kochetov, V.P. Solovyev, L.A. Dubovina: Ucheb. posobie. – M.: MISiS, 2003.
2. GOST R ISO 9001-2001. Sistemy menedzhmenta kachestva. Trebovaniya. – M.: Izd-vo standartov, 2001.
3. Zvonnikov, V.I. Provedenie monitoringa kachestva obrazovaniya: Metodicheskie rekomendatsii / V.I. Zvonnikov, N.F. Efremova, N.N. Naydenova, M.B. Chelyshkova. – M.: Issledovatelskiy tsentr problem kachestva podgotovki spetsialistov, 2005.
4. Izmereniya v sisteme obrazovaniya i upravlenie kachestvom obrazovaniya. Regionalnaya nauchno-prakticheskaya konferentsiya. – Vologda, 2001.
5. Materialy zasedaniya prezidiuma Soveta po natsproektam. [Elektronnyy resurs]. – Elektron. dan. – Rezhim dostupa: http://ndce.edu.ru/news/index.php?group=9.
6. Razvitie regionalnoy sistemy otsenki kachestva obrazovaniya. – M.: Evrika, 2006.

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