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On the Variety of Tools and Methods to Ensure the Quality of Railway Transport


Irina Demyyanovich
(about the author)

Demyyanovich Irina Vasilyevna –

Published in:
Russian Journal of Entrepreneurship
– № 6-2 / June, 2011



Keywords: benchmarking lean production, quality management system railway transport, quality of transport services


Citation:
Irina Demyyanovich (2011). On the Variety of Tools and Methods to Ensure the Quality of Railway Transport. Russian Journal of Entrepreneurship, 12(6), 107-110. — url: http://bgscience.ru/com/lib/3011


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Abstract:

The article discusses the basic tools and methods to ensure the quality of business processes in RZD OJSC. The author emphasizes the need for applying benchmarking and the concept of lean production.








References:
1. Glichev A. Platsdarm ili platsdarm razvitiya? Razmyshleniya o buduschem sistem kachestva // Standarty i kachestvo. – 2007. – № 11.– S.18–23.
2. Okrepilova I.G. Organizatsiya menedzhmenta kachestva na predpriyatii: uchebnoe posobie / Pod red . d-ra ekon.nauk, prof. I.G. Okrepilovoy. – SPb.: Izd-vo SpbUEF, 2005.
3. Mikhaylova M.R. Benchmarking – universalnyy instrument upravleniya kachestvom // Metody menedzhmenta kachestva. – 2003.– № 5. – S.18–21.
4. Benchmarking kak funktsiya marketingovyh issledovaniy [Elektronnyy resurs]. – Rezhim dostupa: http://www.iteam.ru/publications/marketing/section_22/article_1645/
5. Bogdanov V. Spor so skorostyyu [Elektronnyy resurs]. – Rezhim dostupa: http:// www.gudok.ru.

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