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The Quality of Transaction Services in the Conditions of the Market Monopolization


Denis Vladislavlev
(about the author)

Vladislavlev Denis Nikolaevich – Director, RUMB-GS LLC

Published in:
Russian Journal of Entrepreneurship
– № 10-1 / October, 2011



Keywords: analysis of competitors' activities, control, market monopolization, quality of service, transaction services


Citation:
Denis Vladislavlev (2011). The Quality of Transaction Services in the Conditions of the Market Monopolization. Russian Journal of Entrepreneurship, 12(10), 132-136. — url: http://bgscience.ru/com/lib/2650


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Abstract:

All service providers are interested in rendering quality services. It is the quality of service that allows them retaining customers and remaining competitive in the market. But how to assess the quality of transaction services? The article proposes to do with the position and expectations of the service taker and to compare the set and quality of own services with the sets and the quality of services offered by their competitors. The article also analyzes the impact of monopolization on the quality of service.







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