Anna ShmelevaPublished in:
Russian Journal of Entrepreneurship
– № 9-2 / September, 2010



Keywords: administrative processes, competency of managementl, management capacity of enterprise, operational effectiveness, quality management system, quantitative approaches to assessment


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Abstract:

Development of ideas of quality management makes a fresh look at the problem of its effectiveness, and this, in turn, increases requirements for business leaders, their competences and responsibility for the administrative processes. As a result, there is a need to assess the quality of the management. This is discussed in the article.

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