Attraction and retention of customers in e-commerce Pankina T.V., Nikishin A.F., Boykova A.V. Attraction and retention of customers in e-commerce // Russian Journal of Entrepreneurship. — 2018. — Vol. 19. — № 3. — p. 683-696. — doi: 10.18334/rp.19.3.38826 Read more ›