client’s satisfaction – BIBLIO-GLOBUS Science

The main directions in assessing the loyalty level of banks’ clients

Irina Kashkirova, Margarita Popova The main directions in assessing the loyalty level of banks’ clients // Russian Journal of Entrepreneurship. — 2015. — Vol. 16. — № 5. — p. 799-806. — doi: 10.18334/rp.16.5.130

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Keyword: client’s satisfaction

The main directions in assessing the loyalty level of banks’ clients

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