assessment of quality of trade service

Differentiation of approaches to the assessment of customer satisfaction with the quality of trade services and mechanisms for its maintenance

Uryaseva T.I., Kalugina S.A., Cheglov V.P. Differentiation of approaches to the assessment of customer satisfaction with the quality of trade services and mechanisms for its maintenance // Russian Journal of Entrepreneurship. — 2018. — Vol. 19. — № 3. — p. 643-656. — doi: 10.18334/rp.19.3.38822

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Keyword: assessment of quality of trade service

Differentiation of approaches to the assessment of customer satisfaction with the quality of trade services and mechanisms for its maintenance

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