Galkina E.V.Published in:
Russian Journal of Entrepreneurship
– Volume 19, Number 10 (October 2018)

JEL classification: M10, M11, M21

Keywords: assessment, criteria, management, model, quality


Share:

Abstract:

In specialized publications devoted to the management problems, quality assessment is considered from the point of solving narrow specialized issues. Methods of quality assessment are adapted to the solution of a specific issues in a particular field of activity, industry. The purpose of this article is to develop a generalized, systematic algorithm for assessing quality from an economic point of view. The article summarizes the approaches to quality assessment management based on the principle of consistency and universality. A model of formalized quality assessment is proposed. The relationship of the assessment of the quality and pricing of goods is shown. In the process of formation of the model the criteria (parameters)of quality, the conditions of recognition of the object quality, the stages of formalization of the model of quality assessment. The technique is brought to the level of mathematical economic-oriented model. The estimation algorithm includes a sequence of steps for the selection criteria, parameters, measured values of quality characteristics, their conversion to a common scale, the determination of the consolidated assessment of quality (based on the model weights or the model without weights), as well as adjustments to the purchase price. Adaptation of the model is made at the expense of freedom of choice of criteria, parameters, ways of their estimation, reference values, weights of criteria. Implementation of valuation models does not absolve managers of the responsibility for the outcome of the evaluation of the quality of the solution, and provides a framework to justify the selection of option solutions. The choice and practical implementation of management impact on the results of quality assessment is made by the persons responsible for the consequences of such a decision. The presented approaches and model are acceptable for solving management issues in different spheres of activity.

---

References:
Basyuk A.S., Ilyinova S.A. (2017). Kontseptualnaya model otsenki effektivnosti upravleniya personalom kak osnova kachestva upravleniya organizatsiey [A conceptual model for evaluating the effectiveness of personnel management as a basis for the quality management of the organization]. Nauchnye trudy Kubanskogo gosudarstvennogo tekhnologicheskogo universiteta. (1). 272-283. (in Russian).
Burchell B., Piasna A., Agloni N. (2014). The quality of employment and decent work: definitions, methodologies, and ongoing debates Cambridge Journal of Economic. 38 (2). 459-477.
Dotsenko N.V., Sinitskaya N.V. (2016). Primenenie metoda otsenki dostizheniya strategii pri upravlenii kachestvom reinzhiniringovyh proektov [Application of the evaluation method of strategy achievement in case of reengineering projects quality management]. Wschodnioeuropejskie Czasopismo Naukowe. 11 (2). 32-37. (in Russian).
Karpenko J., Kukovyakina E., Ushakova L. (2014). Quality management systems in Russian educational institutions - instrument of education quality evaluation American Journal of Economics and Control Systems Management. 4 (2). 30-34.
Kosenko A.V. (2017). Upravlenie kachestvom mobilnyh setey svyazi na osnove integralnyh otsenok kachestva uslug abonentami [Quality management of mobile communication networks based on integrated assessments of the quality of services by subscribers] Mobile business: prospects of development and implementation of radio communication systems in Russia and abroad. 16-20. (in Russian).
Manuylenko V.V., Yurkova Ya.Yu. (2016). Teoretiko-metodicheskie osnovy otsenki kachestva kreditnogo portfelya banka i upravlenie ego kachestvom [Theoretical and methodological basis for assessing the quality of the bank's loan portfolio and its quality management] Russia's financial system: trends and development alternatives. 108-111. (in Russian).
Marshall E., Shortle J. (2005). Using DEA and VEA to Evaluate Quality of Life in the Mid-Atlantic States Agricultural and Resource Economics Review. 34 (2). 185-203.
Moiseev S.I., Chernaya Yu.V., Parshina E.V. (2015). Upravlenie parametrami kachestva programmnogo obespecheniya na osnove metoda Rasha otsenki latentnyh peremennyh [The control parameters of software quality based on the method of rasch estimates of latent variables]. Nauchnyy vestnik Voronezhskogo gosudarstvennogo arkhitekturno-stroitelnogo universiteta. Seriya: Informatsionnye tekhnologii v stroitelnyh, sotsialnyh i ekonomicheskikh sistemakh. (2(6)). 90-94. (in Russian).
Ryabchikov M.Yu., Grebennikova V.V., Ryabchikova E.S. (2016). Upravlenie kachestvom aglomerata s uchyotom otsenok effektivnosti domennogo protsessa [Quality management of agglomerate with estimates of the domain process efficiency]. Aktualnye problemy sovremennoy nauki, tekhniki i obrazovaniya. 1 (1). 177-180. (in Russian).
Surovitskaya G.V., Kochergin A.V., Sorokin A.Yu. (2014). Modeli reytingovyh otsenok v upravlenii kachestvom innovatsionnoy deyatelnosti universitetov [Models of rating evaluations in quality management of innovative activity of universities] Modernization of economy and management. 77-79. (in Russian).