Semakina Galina Anatolyevna – Candidate of Science, Economics, Associate professor, Department of Company Economics, Novosibirsk State Technical University
The article describes features of formation of competitive advantages in service industries. The author explains the choice of key concepts definitions, and sets connection between them. A cyclic model is built for a company to achieve given competitive position. The author also identifies characteristics of service industries, affecting the key success factors.
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